Hinweis: Eingänge und Treppenhäuser müssen so beschaffen sein, dass
das Team die Ware problemlos zum gewünschten Platz tragen kann.
Gilt nur für Lieferungen innerhalb Deutschlands, außer Inseln. Gilt nur für Schrankbetten.
The customs clearance is carried out by the forwarding company. You will receive a separate invoice from the special department for customs and VAT. Then simply send us the customs document or the stamped invoice and we will refund you the VAT.
You have the option to select express delivery as soon as it is displayed in the respective article. Note that you may need to select a combination for certain items (without a mattress, etc.) and express delivery may not be possible for every combination.
The basic model has a short handle and extendable feet. The Standard model has one or two long handles (vertical / horizontal) and folding feet. The exact differences between the Basic and Standard models can be found at https://smartbett.de/Basic-vs-Standard_1.
The adjustment of the front takes place in the mechanisms. If you want to have the front up or down, you have to move the 3 screws of the "arms" of the mechanism. If the front is too far out or too deep in the corpus, you can set it on the mechanism-fixture in the corpus.
The bed is set up in a horizontal position and it needs during the raise up due to the angle a higher ceiling. Building it up in a vertical position is somewhat more difficult. The safety-screws are to be found on the top board of the bed and you need some space to tighten them.
For damaged parts, please send us an email with your order and customer number. Tell us the damaged parts with the part name in the instructions and the amount. IMPORTANT! For a complaint of damaged parts we need pictures of the parts.
We can usually send small parts in a few days. However, there are parts that we do not always have in stock and must be ordered from our producers. Then it maybe takes about 2-4 weeks. We always try to find the best solution.